​MOKO E-Wallet Terms and Conditions
  1. Upon browsing and using this website (www.mokoevoucher.com), you agree that you have read, understood and accepted these terms and conditions.
  2. If you want to redeem and use MOKO e-voucher(s), you have to register an e-voucher wallet account.
  3. During the registration of e-voucher wallet account, you need to provide your personal information, for example, valid full name, mobile number, email address.
  4. During the registration of e-voucher wallet account, you need a valid mobile number, which can receive a SMS verification code. If you fail to receive the code, you may not be able to register the account.
  5. After registering the account, and upon requirement of designated redemption programs, you can present your account number/mobile number and valid spending receipts at designated location, staff will grant the e-voucher(s) to your account.
  6. Once the redemption of e-voucher(s) is confirmed, it cannot be reserved or cancelled. No refund or any format of exchange will be given.
  7. After logging into your account, you can view the redeemed e-voucher(s), the corresponding terms and conditions, usage records and account information.
  8. If you want to use the e-voucher(s), you can visit “Your Voucher” page, select the e-voucher(s), visit the participating merchant(s) or designated location, present the e-voucher(s) QR code to staff for scanning. Staff will verify the validity of the e-voucher(s) and eligibility to use the e-voucher(s) on the transaction(s).
  9. Each e-voucher has a unique number and can be used once only. Repeated usage will not be accepted.
  10. Each e-voucher has its own terms and conditions. For example, the minimum spending amount for using one e-voucher, the maximum quantity of e-voucher(s) can be used per single transaction, limitation when using the e-voucher(s) in conjunction with other offers. Please read carefully or consult the merchant(s) for details before using it.
  11. Once the usage of e-voucher(s) is confirmed, it cannot be reversed or cancelled.
  12. Merchants will not issue refunds for transactions conducted using e-voucher(s). You may only request exchange for other item(s) according to the corresponding policies of the participating merchant(s), if applicable. Please consult the merchant(s) for details.
  13. E-voucher(s) is only applicable at its designated merchants in MOKO. The acceptance list is subject to change without prior notice.
  14. You must present e-voucher(s) before payment. Offer will not be applied retroactively.
  15. All e-vouchers are first come first served with limited quota, while stock lasts. E-voucher(s) will be given in designated sequence and combination. No selection is allowed.
  16. You must redeem the e-voucher(s) in person. Redemption by shop staff or third parties on behalf of customers will not be accepted.
  17. In normal situation, e-voucher(s) must be used in personal by the owner of the wallet account.
  18. E-voucher(s) is not valid for purchasing merchants cash vouchers, coupons, gift cards or for stored-value card top-ups.
  19. E-voucher(s) cannot be altered or transferred, or exchanged for cash or other certificates of any value. No change or refund will be given when using e-voucher(s).
  20. If the net transaction amount is higher than the total face value of used e-voucher(s), you have to pay the balance. The net transaction amount cannot be smaller than the total face value of used e-voucher(s).
  21. When you use the e-voucher(s), you must login your wallet account. Photocopies or screen capture of the e-voucher(s)’s QR code will not be accepted.
  22. The e-voucher(s) will not be re-issued, replaced or compensated if lost, damaged or stolen.
  23. The e-voucher(s) is only valid on or before the designated expiry date. Expired e-voucher(s) will not be accepted, re-issued, replaced or compensated.
  24. The transaction amount using e-voucher(s) is not eligible for The Points bonus points registration or redemption of any cash coupons/gifts/free parking offers. The eligible net spending after deducting the total value of used e-voucher(s) may be used to register the above offers (if applicable). Terms and Conditions apply.
  25. When you redeem e-voucher(s), you are responsible for ensuring you have provided the correct mobile phone number or wallet account ID and have internet access. MOKO shall not be responsible for non-delivery of any e-voucher(s) arising from customer-provided wrong information or Internet access, or for any reason, and any relevant e-voucher(s) will not be re-issued.
  26. When you use e-voucher(s), you are responsible for ensuring your smart phone have internet access, you have successfully logged into your wallet account and the e-voucher(s) QR code can be displayed. MOKO shall not be responsible for failure of using any e-voucher(s) arising from customer-provided wrong information or Internet access, or for any reason, and any relevant e-voucher(s) will not be re-issued.
  27. Sun Hung Kai Properties, MOKO and the participating merchants will not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception, blocking by third party applications, incomplete/ inaccurate/ missing information provided by customers that cause the delay, loss, mistake or corruption of an information transfer, which caused failure of redeeming and using of any e-voucher(s). Users/ customers are obliged to provide information that is complete, accurate and truthful.
  28. Please expect temporary interruptions and suspension of this website due to scheduled or regular/ ad hoc system maintenance work, downtimes attributable to internet or electronic communications or events of force majeure.
  29. Sun Hung Kai Properties, MOKO and participating merchants/suppliers have the right to terminate or suspend any access to this website, for any reason, including, without limitation, if Sun Hung Kai Properties, MOKO and participating merchants/suppliers, in its sole discretion, considers the use to be unacceptable, or in the event of any breach of the Terms. Sun Hung Kai Properties, MOKO and participating merchants/suppliers may, but shall be under no obligation to, provide a warning prior to termination of the use of this website.
  30. You agree and consent to this website, MOKO and participating merchants/suppliers and any of its affiliate companies collecting, using, processing and disclosing the Personal Data in accordance with these terms and as further described in our Privacy Policy. The Privacy Policy is available via the links on the Web Site, and shall form a part of these terms.
  31. You have the right to request access to your personal data held by MOKO and to request a correction of any personal data that is incorrect. Requests to access or correct a customer's personal data, or enquiries about the policies and practices of MOKO in relation to personal data, should be made in writing to [email protected] .
  32. This website and MOKO may amend these terms at any time in its sole discretion. The amended terms shall be effective immediately upon posting and users/ customers agree to the new Terms by continued use of this website.
  33. Sun Hung Kai Properties, MOKO and participating merchants/suppliers reserve the right to terminate, extend, revise the above terms without prior notice. Sun Hung Kai Properties, MOKO and participating merchants/suppliers reserve the right of final decision in any dispute.
  34. For any enquiry, please call customer service hotline: (852) 2397 0790or email to [email protected] .
  35. In the case of any conflict or inconsistency between the English and Chinese versions of these terms and conditions, the English version shall prevail.